Refund Policy

General Policy Overview

This Refund Policy clearly defines the standardized refund rules, applicable conditions, processing procedures, and timeframes for all orders placed on our official website. This policy applies uniformly to all global customers and all product categories, including skincare items, makeup products, body care goods, and all packaged sets such as skincare combo kits, makeup sets, travel portable kits, and limited gift bundles. We formulate open, fair, and customer-friendly refund regulations to protect the legitimate shopping rights and interests of every user while maintaining standardized and orderly store operation.
All services stipulated in this policy are consistent across all global regions with no regional differences or hidden terms. Combined with our official return rules, this policy serves as the sole valid standard for all refund applications.

Qualification for Refund Applications

Customers are eligible to apply for a refund within60 days from the date of receiving the ordered products. To ensure a successful refund review, all returned goods must remain in original, unused, unopened, and undamaged condition, with complete original packaging, accessories, and labels. Products that are damaged due to personal use, improper storage, artificial damage, or missing packaging accessories will not be eligible for refund approval.
If you receive defective products, wrong items, or goods damaged during logistics transportation, you can directly initiate a return and refund application within the valid period. We will verify the situation and complete the refund process in accordance with official rules. All refund applications must be submitted through the official customer service channel specified on our website.

Refund Processing Timeframe

After we receive your returned products and complete official inspection and verification to confirm compliance with refund conditions, we will launch the formal refund procedure. Our fixed standard refund processing cycle is5 to 10 working days. Within this period, our team will finish internal review, financial confirmation, and fund settlement.
Please note that the final arrival time of the refund depends on the processing efficiency of your original payment platform or bank institution. The 5–10 working days period only covers our official internal processing time, excluding the additional transfer time of third-party payment channels.

Refund Method & Currency Standard

All refunds will be returned via the original payment channel used when placing the order. We do not support arbitrary replacement of refund channels or designated account transfer services. To unify global transaction standards, all refund amounts are calculated and settled in USD in accordance with the actual payment amount of the original order.
Since our store provides worldwide free shipping for all orders, no shipping fee will be charged for any order, and no freight-related deduction will be generated during refund processing. The full amount of eligible orders will be refunded as standard.

Partial Refund Rules

For orders containing multiple products or packaged combination sets, we support partial refund applications for eligible individual items. After you return the specified qualified products, we will calculate the corresponding refund amount based on the unit price of the single product in the original order and complete the refund processing within the stipulated 5–10 working days. Unreturned products in the same order will remain valid and will not affect normal use and after-sales rights.

Ineligible Refund Situations

The following situations are not within the scope of refund services: products that exceed the 60-day valid return and refund period; products that have been opened, used, damaged, or lost original packaging and accessories; man-made damage, improper use, or personal subjective discomfort caused by incorrect skin care and makeup methods; and orders that have been confirmed as non-quality problems after official verification.

Policy Updates & Interpretation

We reserve the right to update and optimize this Refund Policy irregularly according to business operation and service iteration needs. The latest policy content will be displayed on the official website page in real time. All subsequent orders and refund applications will be implemented in accordance with the latest released rules. Continued use of our website and shopping services will be deemed as your full acceptance of this Refund Policy.

Contact Support

If you have any questions about refund eligibility, processing progress, time cycle, and refund rules, please get in touch with our professional customer service team via the Contact Us page on our website. All official contact information and dedicated service email are published on the Contact Us page, and we will provide standardized and professional after-sales guidance for your refund requests.