Shipping Policy

General Shipping Overview

This Shipping Policy governs all order shipment, processing, and delivery standards for purchases made through our official website. This policy applies equally to all global customers and covers our full product range, including skincare essentials, corrective repair products, daily makeup, body care items, and all curated sets such as skincare three-step kits, makeup combo packs, travel portable sets, and limited-edition gift bundles. We implement unified, transparent, and standardized shipping rules for all regions worldwide to deliver a consistent and reliable shopping experience for every user.
There are no regional distinctions, hidden fees, or priority surcharges for any destination. All shipping services follow fixed official standards to ensure fairness and stability for all global orders.

Order Processing & Shipment Time

All confirmed and fully paid orders will undergo standard review and processing by our official team. Our standard processing timeframe guarantees that all in-stock items will be dispatched within 1 to 3 working days after successful order confirmation and payment verification. Orders are processed and shipped in chronological order of submission to ensure equal service standards for all customers.
During major promotional periods, holiday seasons, or occasional inventory adjustment cycles, minor processing delays may occur. We will always arrange shipments as promptly as possible and ensure all orders are processed in sequence without skipping or priority processing.

Global Delivery Timeframe

We adopt a unified global delivery cycle for all international regions. The standard delivery time for all shipped orders is 6 to 12 working days. This timeframe applies uniformly to all domestic and international destinations served by our official logistics channels. No accelerated delivery options are available, and all customers follow the same fixed delivery schedule to maintain standardized global service rules.
The delivery period refers to working days only and excludes weekends and official public holidays. Actual delivery progress may be slightly affected by objective factors such as local logistics efficiency, customs clearance procedures, and regional transportation conditions, which are beyond our controllable scope.

Free Shipping Policy

We provide permanent worldwide free shipping for all products on our official website. Regardless of order value, product type, or delivery destination, every order qualifies for zero shipping fees, zero handling fees, and zero hidden logistics charges. We do not set minimum order amount requirements to enjoy free shipping, allowing all customers to experience cost-effective and worry-free shopping services.
This free shipping rule applies to all individual products and combined gift sets, covering all conventional product categories sold in our store, with no exceptions or additional charges.

Shipping Coverage & Logistics Tracking

Our official logistics network covers most mainstream global regions and countries. Once your order is dispatched, a corresponding logistics tracking number will be generated and updated in your order details page. You can check the real-time transportation status and delivery progress of your order through the official tracking channel at any time.
We cooperate with formal and compliant global logistics providers to ensure stable transportation, safe packaging, and reliable delivery of all beauty and skincare products. All packages are professionally packaged to avoid extrusion, damage, or leakage during long-distance transportation.

Undeliverable & Exceptional Situations

In cases where delivery failure occurs due to incorrect customer-provided shipping information, unclaimed packages, personal rejection of delivery, or long-term failure to sign for packages, the order will be marked as undeliverable and returned. Relevant follow-up processing will be implemented in accordance with our return and refund policy. We recommend that all customers carefully verify their recipient name, contact information, and detailed shipping address before submitting orders to avoid logistics exceptions.
For package damage, loss, or missing items caused by logistics transportation exceptions, please contact our official customer service team in a timely manner. We will verify the situation and provide standardized after-sales solutions in accordance with official policies.

Policy Updates

We reserve the right to update and adjust this Shipping Policy according to operational optimization, logistics channel upgrades, and service standard iterations. The latest policy terms will be officially displayed on our website page. Continued use of our website and continued placement of orders will be regarded as your automatic recognition and acceptance of the latest shipping service rules.

Contact Us

If you have any inquiries regarding order processing status, shipping schedules, logistics tracking, or shipping policy terms, please reach out to our professional customer service team via theContact Us page of our website. All official contact methods and dedicated service email addresses are available on the Contact Us page for your consultation and support.